C-KON provides enterprise quality Customer Support & Service features such as Ticket Management, Reports and Case Support Statistics specifically useful for your organization's customer support force. You can also use other customer support-related modules such as Products, Calendar, Account Management and so on.
Ticket Management
• A case management system that allows users to track customer problems and resolutions. Allows each problem to have a lifecycle of information to improve customer satisfaction
• Each case links to the related Account, Contacts and Meeting activity history
• Track all trouble tickets related to customers end-to-end as per organization's customer support process
• Associate trouble tickets with accounts, contacts, products, and other modules to have a better visibility on the trouble tickets
• Create customer support statistics to help the managers to plan for a better customer support process.
• Create customized ticket reports
• Create custom fields as per your organization requirements
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